FAQ

What brands of quartz products do you sell?

We sell Cambria, Silestone, Caesarstone, Hanstone, & Cosmos quartz.

I am getting an outdoor kitchen. Will the sun bleach the stone?

Over time the sun and outdoor elements will bleach some of the color from the granite. The only way to prevent this is to keep the product well sealed and to cover the countertops when not in use. We also recommend using darker granites for outdoor use because they are less susceptible to the effects of the elements.

Do you charge a deposit?

We charge a 50% deposit of the bill when we template the countertop. The remaining 50% is due upon completion.

Is granite a sterile countertop?

When sealed properly, granite is sterile. When the sealer has broken down or worn off, this allows water to penetrate the stone where mold and bacteria can grow. This is why we recommend sealing once a year.

Is the granite to heavy for my cabinets?

In most cases, no. The only times this becomes an issue is with homes built in the pre-1950’s. We would recommend a contractor come out and inspect the flooring joists before installation.

Is installation included in your price and how long does it take?

Installation is included in our quotes unless otherwise specified. We ask for 5 business days between templating your countertop to installing it. The actual time it takes to template usually takes from 1-3 hours and installations take approximately 1/2 a day depending on the size of the project.

Does my granite have Radon gas?

Radon is a naturally occurring radiation. There are trace amounts found in granite. Levels of radiation for granite are extremely low and do not pose any health risks. To compare it with other common items, granite has far lower levels than a luminous watch, smoke detector, cell phone, or a TV remote control. Companies competing with products similar to granite, used rumors to spread fear about granite so consumers would buy their products instead. Ironically, one of the biggest perpetrators of this uses granite in their products.

How many types of sinks do you offer and can I get my own?

We offer four styles of stainless steel sink and there reverses. We offer the 50/50, 60/40, 70/30, and a large single bowl all at the same price. All are 18 gauges and made of 304 stainless steel. We pay more for our sinks to get high quality, low carbon stainless. A lot of low priced sinks (i.e. free) are high carbon stainless steel, thinner gauged and will develop rust spots after several months which would become a warranty issue for us. If you wish to purchase your own sink, it is not a problem. We just ask you to get it to us before we start fabricating.

Is granite good for rolling out pastries?

Although marble is typically known for pastries, granite will work just as well and is more durable. Granite has a cold touch to it same as marble.

How many standard edge profiles do you offer without an up charge?

We offer seven standard edges- eased or pencil, 1/4″ radius, 1/2″ bull nose or demi-bullnose, 1/4″ bevel, 1/2″ bevel, 3/4″ bevel, and a custom edge we named Charles Luck edge.

What are remnants and do you have them?

Yes, remnants are the leftovers from kitchen jobs. Typically, remnants are priced at a flat rate, but there are exceptions. Remnants change frequently and vary due to the granites used by other customers. Larger remnants tend to be rarer and have a more limited choice of colors.

Do I have to purchase the whole slab if I don’t need it?

We purchase the slab and charge you only for the square footage you need for your project. The remainder of the slab we sell as remnants.

How is granite quarried?

After a suitable quarry is located,

Removal of the layers of earth begins. Once the quarry reaches the granite, they drill boreholes into block shapes. Quarries use varying methods to extract the blocks that include small explosive charges, expansion bolts, and high temperature torch. Once the block is extracted, it goes to a sawing process. Most quarries cut the blocks like a loaf of bread with diamond tipped saws. The process usually takes 3 days to saw a single block. Then the rough-cut slabs go through a series of polishing processes. One the slabs are finished being polished, they are bundled and loaded into a shipping container from which they are shipped around the world.

I heard company advertising that it could put granite over the existing countertops. How can they do this and can you?

First let me point out that the product that they are advertising is not granite. It is a quartz (man-made) product and is about 3/8″-1/4″ thick and has granite mixed in it. They install the product over the existing countertop like a shell. The problem is that if there are problems with the countertop underneath, it will transfer to the quartz. We do not offer products like this because they are susceptible to cracking due to there thin thickness.

What are some of the other things that can be made from granite and marble other than countertops?

We are a custom granite shop and can fabricate almost anything that can be made from wood. Our most common requests are for fireplace surrounds, tub surrounds, thresholds, shower shelves and caps, and even windowsills.

I know you sell granite, marble, and quartz but why don’t you sell solid surface, Corian, or concrete surfaces?

First, solid surface and Corian products are nothing more than expensive plastic. They are susceptible to scratching, dry rotting, and discoloring from high heat. Most of the problems with these products cannot be fixed by the homeowner. Second, concrete countertops are only as good as the person installing the countertop. Note: in most cases these products are more expensive than natural stones.

Why do you charge for cutouts?

Cutouts are labor intensive. A under mount sink cutout for example, includes cutting pockets in the bottom of the granite and installing anchors for the brackets that support the sink. Also, the sink template is cut out by hand, ground to shape, and then polished. Cook top cutouts are less labor intensive and therefore cheaper in price.

What about seams?

Seams are necessary for two reasons. Either the slab is to short for the size needed or a seam is required in order to safely install it without breaking the piece. It should be noted that seams are not invisible. We take the greatest care in making it least noticeable as possible. Also, we biscuit cut both sides of each piece in order to get a solid joint. This is why we offer a lifetime warranty against seam breakage on our seams.

My friend had granite installed and their dishwasher tilted after the installation because it wasn’t connected to anything. What do you do for dishwashers?

We cut pockets into the bottom of the granite and insert wood blocks to give an area for the dishwasher brackets to screw into. On extremely rare occasions, we have installed a metal bracket with multiple taped holes to fit the customer’s needs. Note: most newer model dishwashers are capable of side mounting directly into the cabinetry.

I noticed that the overhang of my friend’s granite is coarse like sandpaper. Will mine be like that?

No, we polish the bottom of the overhang so that is smooth. Note: bottom of granite will not have the same polish as the top.